TERMS AND CONDITIONS

Terms and Conditions

Welcome to Koven Decor. By accessing and using our website, you agree to the following terms and conditions.

  1. General
    Koven Decor provides handcrafted decor products. All products are subject to availability and may vary slightly due to the handmade nature of our items.
  2. Product Information
    We strive to ensure all product descriptions, images, and pricing are accurate. However, slight variations in colour, texture, and finish may occur.
  3. Orders
    All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.
  4. Pricing
    All prices are listed in South African Rand (ZAR) and are subject to change without notice.
  5. Payments
    We accept secure payments via PayFast and other available payment methods.
  6. Shipping
    Shipping is handled according to our Shipping Policy. Delivery times are estimates and may vary.
  7. Limitation of Liability
    Koven Decor is not liable for any indirect or consequential damages arising from the use of our products.
  8. Changes to Terms
    We reserve the right to update these terms at any time without prior notice.

SHIPPING POLICY

Shipping Policy

Delivery Time
All orders are processed and shipped within 3–5 business days.

Shipping Fee
A flat delivery fee of R150 nationwide applies to all orders unless stated otherwise.

Delivery Area
We currently deliver across South Africa.

Shipping Process
Once your order has been shipped, you will receive a confirmation notification.

Delays
While we aim to meet delivery timelines, delays may occur due to courier or external factors beyond our control.

RETURNS & REFUND POLICY

Returns & Refund Policy

Returns
Due to the nature of our products, we do not accept returns.

Returns will only be accepted if:

  • The wrong item was sent by Koven Decor

Damaged Items
If your item arrives damaged:

  • You must notify us within 48 hours of delivery
  • Provide clear photos of the damaged item and packaging

Refunds
Approved cases will be handled as follows:

  • Refunds are issued as store credit only
  • Store credit can be used on any future purchase

Non-Refundable Situations
We do not offer refunds or returns for:

  • Change of mind
  • Incorrect orders placed by the customer
  • Minor variations in colour, texture, or finish

All items are carefully inspected before shipping to ensure quality and condition.

PRIVACY POLICY

Privacy Policy

Koven Decor respects your privacy and is committed to protecting your personal information in accordance with applicable laws in South Africa.

  1. Information We Collect
    When you use our website or place an order, we may collect the following information:
  • Name and surname
  • Email address
  • Contact number
  • Delivery address
  • Payment information (processed securely via third-party providers)
  1. How We Use Your Information
    We use your personal information to:
  • Process and deliver your orders
  • Communicate with you regarding your purchase
  • Provide customer support
  • Improve our products and services

We do not sell or share your personal information with third parties for marketing purposes.

  1. Payment Security
    All payments are processed securely through trusted payment providers such as PayFast. Koven Decor does not store or have access to your full payment details.
  1. Sharing of Information
    We may share your information only with:
  • Courier companies for delivery purposes
  • Payment providers for secure transactions

All third parties are required to handle your information securely.

  1. Cookies
    Our website may use cookies to improve your browsing experience. Cookies help us understand how users interact with our site and allow us to improve functionality.
  1. Data Protection
    We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
  1. Your Rights
    You have the right to:
  • Request access to your personal information
  • Request correction or deletion of your information
  • Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

  1. Contact Information
    If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: hello@kovendecor.com
Phone: +27 64 851 6075

  1. Changes to This Policy
    Koven Decor reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.

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